Carolyn has been with OCC as a Patient Coordinator since 2005, after having lapband weight loss surgery with Dr. Ortiz in 2004 and revision surgery in 2010.
Prior to joining OCC, Carolyn worked in health care at Kaiser Permanente for 35 years. She demonstrated strong patient contact skills during her positions as receptionist and medical secretary. Her final years at Kaiser, prior to retiring, was as Administrative Secretary to the Chief of four Psychiatry clinics in S. Calif. She also took care of the legal aspects of the clinics and interfaced with attorneys, facilitated depositions, court appearances and records.
Carolyn specializes in applying her medical background and expertize with patient contact. She is passionate about interacting with patients in making one of the biggest decisions in their lifetime, while sharing her own journey with weight loss surgery. She is very knowledgeable of all aspects of bariatric surgery and competently assists patients to decide which procedure is right for them. She has a keen sense of understanding patient needs and is always an advocate for the patient. She makes the surgery scheduling process easy and helps each patient though out the preop and post op process in a professional manner. Carolyn is someone you can rely on when you are nervous or anxious about your upcoming surgery and is dedicated to serving and supporting the needs of each patient and their family members.
Carolyn states that she "loves her job" and "your success is our success."