Lori's background has always been based in customer service. She studied business management in school and from her first job as circulation manager for an investment newsletter, an Office Manager for a Vocational Rehabilitation firm specializing in injuries related to workers compensation, to working as a Marketing Analyst at a small, boutique bank where she worked with customers to develop new products and offerings to meet their needs. Her goal has always been to discover better ways to meet the needs of customers. She believes her calling is in serving others and trying to find ways to meet their needs.
Lori has been with OCC since 2006, she started as a Patient Care Coordinator shortly after coming to Dr. Ortiz for her Lap Band Surgery. She is now Lead Patient Coordinator overseeing our team of coordinators and making sure that all patients get the information they need to choose the best surgery for their needs as well as acting as a liaison between the patients and the surgical team. In addition to assisting patients with their pre and post surgery needs, she also runs our online support groups and forum and is constantly working on finding better ways to provide the support our patients need before and after surgery, and to improve communication between patients and OCC.